Unexpected Exception occurred at indico.eiss-europa.com.localdomain: Task indico_vc_zoom.task

Hi,

I’ve received this email warning of an SSL error with regards to the Zoom plugin.
Any idea on how to fix this?

Many thanks!

2024-05-24 02:04:02,206  0000000000000000  -       celery.app.trace - ERROR trace.py:270 -- Task indico_vc_zoom.task.refresh_token[[spoiler]TOKEN ID[/spoiler]] raised unexpected: SSLError(MaxRetryError("HTTPSConnectionPool(host='zoom.us', port=443): Max retries exceeded with url: /oauth/token?grant_type=account_credentials&account_id=Tyla0f_HQ5eMZZD0KRVBiA (Caused by SSLError(SSLEOFError(8, '[SSL: UNEXPECTED_EOF_WHILE_READING] EOF occurred in violation of protocol (_ssl.c:1000)')))"))

Traceback (most recent call last):
  File "/opt/indico/.venv/lib/python3.12/site-packages/urllib3/connectionpool.py", line 715, in urlopen
    httplib_response = self._make_request(
                       ^^^^^^^^^^^^^^^^^^^
  File "/opt/indico/.venv/lib/python3.12/site-packages/urllib3/connectionpool.py", line 404, in _make_request
    self._validate_conn(conn)
  File "/opt/indico/.venv/lib/python3.12/site-packages/urllib3/connectionpool.py", line 1058, in _validate_conn
    conn.connect()
  File "/opt/indico/.venv/lib/python3.12/site-packages/urllib3/connection.py", line 419, in connect
    self.sock = ssl_wrap_socket(
                ^^^^^^^^^^^^^^^^
  File "/opt/indico/.venv/lib/python3.12/site-packages/urllib3/util/ssl_.py", line 449, in ssl_wrap_socket
    ssl_sock = _ssl_wrap_socket_impl(
               ^^^^^^^^^^^^^^^^^^^^^^
  File "/opt/indico/.venv/lib/python3.12/site-packages/urllib3/util/ssl_.py", line 493, in _ssl_wrap_socket_impl
    return ssl_context.wrap_socket(sock, server_hostname=server_hostname)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/opt/indico/.pyenv/versions/3.12.3/lib/python3.12/ssl.py", line 455, in wrap_socket
    return self.sslsocket_class._create(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/opt/indico/.pyenv/versions/3.12.3/lib/python3.12/ssl.py", line 1042, in _create
    self.do_handshake()
  File "/opt/indico/.pyenv/versions/3.12.3/lib/python3.12/ssl.py", line 1320, in do_handshake
    self._sslobj.do_handshake()
ssl.SSLEOFError: [SSL: UNEXPECTED_EOF_WHILE_READING] EOF occurred in violation of protocol (_ssl.c:1000)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/opt/indico/.venv/lib/python3.12/site-packages/requests/adapters.py", line 486, in send
    resp = conn.urlopen(
           ^^^^^^^^^^^^^
  File "/opt/indico/.venv/lib/python3.12/site-packages/urllib3/connectionpool.py", line 799, in urlopen
    retries = retries.increment(
              ^^^^^^^^^^^^^^^^^^
  File "/opt/indico/.venv/lib/python3.12/site-packages/urllib3/util/retry.py", line 592, in increment
    raise MaxRetryError(_pool, url, error or ResponseError(cause))
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='zoom.us', port=443): Max retries exceeded with url: /oauth/token?grant_type=account_credentials&account_id=Tyla0f_HQ5eMZZD0KRVBiA (Caused by SSLError(SSLEOFError(8, '[SSL: UNEXPECTED_EOF_WHILE_READING] EOF occurred in violation of protocol (_ssl.c:1000)')))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/opt/indico/.venv/lib/python3.12/site-packages/celery/app/trace.py", line 477, in trace_task
    R = retval = fun(*args, **kwargs)
                 ^^^^^^^^^^^^^^^^^^^^
  File "/opt/indico/.venv/lib/python3.12/site-packages/sentry_sdk/integrations/celery.py", line 325, in _inner
    reraise(*exc_info)
  File "/opt/indico/.venv/lib/python3.12/site-packages/sentry_sdk/_compat.py", line 127, in reraise
    raise value
  File "/opt/indico/.venv/lib/python3.12/site-packages/sentry_sdk/integrations/celery.py", line 320, in _inner
    return f(*args, **kwargs)
           ^^^^^^^^^^^^^^^^^^
  File "/opt/indico/.venv/lib/python3.12/site-packages/indico/core/celery/core.py", line 139, in __call__
    rv = super().__call__(*args, **kwargs)
         ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/opt/indico/.venv/lib/python3.12/site-packages/celery/app/trace.py", line 760, in __protected_call__
    return self.run(*args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/opt/indico/.venv/lib/python3.12/site-packages/indico/core/celery/util.py", line 31, in wrapper
    return f(*args, **kwargs)
           ^^^^^^^^^^^^^^^^^^
  File "/opt/indico/.venv/lib/python3.12/site-packages/indico_vc_zoom/task.py", line 61, in refresh_token
    get_zoom_token(config, force=True)
  File "/opt/indico/.venv/lib/python3.12/site-packages/indico_vc_zoom/api/client.py", line 269, in get_zoom_token
    resp = requests.post(
           ^^^^^^^^^^^^^^
  File "/opt/indico/.venv/lib/python3.12/site-packages/requests/api.py", line 115, in post
    return request("post", url, data=data, json=json, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/opt/indico/.venv/lib/python3.12/site-packages/requests/api.py", line 59, in request
    return session.request(method=method, url=url, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/opt/indico/.venv/lib/python3.12/site-packages/requests/sessions.py", line 589, in request
    resp = self.send(prep, **send_kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/opt/indico/.venv/lib/python3.12/site-packages/requests/sessions.py", line 703, in send
    r = adapter.send(request, **kwargs)
        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/opt/indico/.venv/lib/python3.12/site-packages/requests/adapters.py", line 517, in send
    raise SSLError(e, request=request)
requests.exceptions.SSLError: HTTPSConnectionPool(host='zoom.us', port=443): Max retries exceeded with url: /oauth/token?grant_type=account_credentials&account_id=Tyla0f_HQ5eMZZD0KRVBiA (Caused by SSLError(SSLEOFError(8, '[SSL: UNEXPECTED_EOF_WHILE_READING] EOF occurred in violation of protocol (_ssl.c:1000)')))

probably a temporary connectivity issue with the zoom API. I’d ignore it unless it persists.

1 Like

Got it, thanks!