I have a registration form for multiple workshops with an attendance limit.
Now, when I open the registration form, I see that all workshops have no places left, but when I check the registration list, I see that most of the participants haven’t proceeded to payment.
My team asked to count completed registrations only, since not completed ones may not attend preventing others from registering.
Is there a way to make the count reflect only completed registrations?
No, and it you think about it that would be quite risky - Indico would at least need to reserve the spot for a certain period of time to avoid cases where you register for very popular event and while you are making the payment someone else takes your spot… Quite a bit of extra complexity.
My recommendation would be to tell people that registration have to be paid e.g. within 24 hours, and then as managers (at least when the registration limit has been reached) start rejecting registrations that haven’t been paid in time.
That’s what I’m doing right now and that’s extra work. It would be nice to have a custom reminder with conditions and selective recipients on payment status (or I am missing it).
Yes, premier venu, premier servi
So, instead of reworking the count, adding another count reflecting the completed registrations or a wait list (but I don’t think this would be done right now, we are 2 weeks away from the congress)
Every “major” ticketing platform has a reservation period to avoid that. But the vast majority of Indico events do not need this so it’s not the kind of thing we’re likely to add to Indico (any time soon).
That’s something which will happen at some point in the future. Not directly related to your suggestion though, but you could certainly use a wait list to let people sign up there when the event is otherwise full, and when a registration is removed/rejected, they could get a spot from it.
Understood.
Anyway to automate sending reminders for non paid registrations and deleting non paid registrations? Even from cli