Registration email confirmation not reaching participants

1

Hi,

I am organising a conference (https://events.idems.international/event/2/) and I’m having trouble with confirmation email for registrations. The log shows that emails are sent, however participants are reporting not receiving it. I did some research and it seems that many mail providers filter out emails with a lot of html and no plain text alternative (which I believe is the case here) and this might be the reason. I tested it with a test user using a gmail account and there was a log of the email sent but I didn’t receive confirmation (I checked spam and other folders).

I was hoping there was a way to either include a plain text alternative, just send plain text, or disable the automatic registration notification to manage this manually (preferred option).

Any help would be appreciated! Many thanks!

2

How are you sending etmails? (ie what kind of mail server does indico connect to, and how does that one send its emails)

HTML-only is unlikely to be the culprit, but if you run your own mail server on a weird TLD (“new” TLDs are often heavily abused, not sure about .international though) and the server IP has no reutation of being a good mail sender, it’s perfectly possible that some emails go to junk…

3

Thanks for your response. I am not sure about how we are sending emails, I am more on the front end of things but I can try to find out. However, I am receiving emails on the mentioned account from indico for account creation and for abstract submission. The registration form confirmation I don’t get at all, not even in junk or other possible folders but a log of the email sent appears in the Indico site.