A user logged into Indico via SSO, his email address ends with @jazanu.edu.sa, but when submitting the registration in the event I get the error (Email Address: Invalid email address).
What could be the problem?
Thanks for your attention.
can that email address’s domain be resolved in dns to an MX or A record by the server hosting Indico?
It seems not to work
could you please tell me how to make this email address effective
Sorry, but what exactly “seems not to work”? What is the exact error you get? It may also help to provide the full email address (feel free to do so in a private message if you do not want to post it publicly) if it’s displayed as invalid.
PS: jazanu.edu.sa seems to be fine regarding the DNS-based check, so it must be something else and not what I initially guessed.
I executed the command “dig MX jazanu.edu.sa” , and the result indicated that the DNS server was unable to complete the request and did not return any MX records. Can I add any configuration in the indico.conf file to whitelist this domain?
your command is wrong. the host comes before the type, not after