Hi, I’m getting the following warning in indico.log:
Could not send email
and I don’t recieve any emails. I’m using a G suite account (smtp.google.com) and it is working fine with other applications (e.g. wordpress).
Hi, I’m getting the following warning in indico.log:
Could not send email
and I don’t recieve any emails. I’m using a G suite account (smtp.google.com) and it is working fine with other applications (e.g. wordpress).
I’m pretty sure there’s more in the log than just those 4 words…
Here is more from the log:
2020-09-24 21:14:05,713 INFO 192bc9008b4349f1 - indico.rh GET /login/ [IP=37.237.144.7] [PID=12377]
2020-09-24 21:14:08,371 INFO e1c9f6e0a6844eaf - indico.rh GET /register/ [IP=37.237.144.7] [PID=12377]
2020-09-24 21:14:12,639 INFO f2846c07f3474f65 4 indico.rh POST /event/1/manage/abstracts/email-templates/add [IP=5.1.108.243] [PID=12377]
2020-09-24 21:14:14,632 INFO c06e323f88bc4ee5 - indico.rh POST /register/ [IP=37.237.144.7] [PID=12377]
2020-09-24 21:14:14,722 WARNING 0000000000000000 - indico.emails Could not send email "[Indico] Verify your email" (attempt 1/10); retry in 30s [(421, '4.7.0 Try again later, closing connection.')]
2020-09-24 21:14:15,035 INFO 12ebe60374bf40b2 - indico.rh GET /register/ [IP=37.237.144.7] [PID=12377]
This sounds like you got temporarily throttled because you were sending too many emails or had too many other failures (check if there’s anything related in the log file)… Anyway, indico automatically retries for a while so if it’s really just temporary the email should eventually be sent.