Celery Vendor preset: disabled

We are unable to send emails using indico. I checked celery to make sure it was running and it was but it said the vendor preset was disabled. Could this be why emails are not going from the system?


No, as you can see in the output it’s running. “Vendor preset” has nothing to do with the current status.

Check indico.log and celery.log if there are any errors.

Thank you. I checked the indico.log and the celery.log and they both show that emails are not being sent. Celery log

indico log

Yes, and there’s also information why it’s failing… “Authentication unsuccessful”

PS: For the future, please post logs etc. as code, not as images. You can do it like this to ensure proper formatting (with the triple-backticks around it):

the logs