[indico 2.3 ] plugin not working

Administrators
1

Dear All,

Below points having issues at the latest indico. how to fix it?

  1. indico plugin option/link did not work for indico 2.3.

  2. indico email did not work.

3.Unable to integrate open source video conferencing tool with indico.

–

Regards,

Anilkumar Naik

2
  1. Which plugin/link doesn’t work?
  2. Do you mean Indico is not sending any emails? If yes, is your email config in indico.conf correct? Is Celery running? Anything in the log file?
  3. What do you mean? Indico has a plugin for Vidyo (and soon for zoom); if you use any other tool then as far as we know no indico plugin exists for this.
3

  1. Plugin link https://indico21.tifr.res.in/admin/plugins/ didn’t work. It shows a blank page.

  2. I did configure the email setting but. SASL plain login error. how to debug it?

  3. We wish to integrate “jitsi” open source video conf tool ? Is it possible ?

4
  1. View page source and see if there’s anything there. I don’t see any reason why Indico would send a completely empty page. Also, anything useful in the log files?
  2. Sounds like missing/wrong smtp auth credentials in indico.conf. And as usual, it’s better to post the actual error message and not just mention the kind of error you get.
  3. I’m not a ware of a jitsi plugin for Indico. Someone would need to develop one…
5

plugin: No display and no error or info in logs. attaching source code of plugin page.

plugin.log (45.7 KB)

email can be sent on manual attempt. but not via indico. below is the email logs:

2020-10-23 15:33:57,142  WARNING  celery.redirected         Traceback (most recent call last):
2020-10-23 15:33:57,143  WARNING  celery.redirected         File "/opt/indico/.venv/local/lib/python2.7/site-packages/indico/core/logger.py", line
 85, in emit
2020-10-23 15:33:57,167  WARNING  celery.redirected         smtp.login(self.username, self.password)
2020-10-23 15:33:57,168  WARNING  celery.redirected         File "/usr/lib/python2.7/smtplib.py", line 611, in login
2020-10-23 15:33:57,168  WARNING  celery.redirected         AUTH_PLAIN + " " + encode_plain(user, password))
2020-10-23 15:33:57,168  WARNING  celery.redirected         File "/usr/lib/python2.7/smtplib.py", line 395, in docmd
2020-10-23 15:33:57,169  WARNING  celery.redirected         return self.getreply()
2020-10-23 15:33:57,169  WARNING  celery.redirected         File "/usr/lib/python2.7/smtplib.py", line 366, in getreply
2020-10-23 15:33:57,169  WARNING  celery.redirected         + str(e))
2020-10-23 15:33:57,169  WARNING  celery.redirected         SMTPServerDisconnected: Connection unexpectedly closed: ('The read operation timed out
',)
2020-10-23 15:33:57,170  WARNING  celery.redirected         Logged from file emails.py, line 52
2020-10-23 15:33:57,170  INFO     celery.app.trace          Task send_email[2b12c25f-e6fa-4328-b5f9-73a336a75cf2] succeeded in 6.56250376301s: Non
e
2020-10-23 15:34:01,140  WARNING  celery.redirected         Traceback (most recent call last):
2020-10-23 15:34:01,140  WARNING  celery.redirected         File "/opt/indico/.venv/local/lib/python2.7/site-packages/indico/core/logger.py", line
 85, in emit
2020-10-23 15:34:01,141  WARNING  celery.redirected         smtp.login(self.username, self.password)
2020-10-23 15:34:01,141  WARNING  celery.redirected         File "/usr/lib/python2.7/smtplib.py", line 611, in login
2020-10-23 15:34:01,141  WARNING  celery.redirected         AUTH_PLAIN + " " + encode_plain(user, password))
2020-10-23 15:34:01,142  WARNING  celery.redirected         File "/usr/lib/python2.7/smtplib.py", line 395, in docmd
2020-10-23 15:34:01,142  WARNING  celery.redirected         return self.getreply()
2020-10-23 15:34:01,142  WARNING  celery.redirected         File "/usr/lib/python2.7/smtplib.py", line 366, in getreply
2020-10-23 15:34:01,142  WARNING  celery.redirected         + str(e))
2020-10-23 15:34:01,142  WARNING  celery.redirected         SMTPServerDisconnected: Connection unexpectedly closed: ('The read operation timed out',)
6

Timeout from your mail server… I don’t think there’s much we can help you debug. I’d ask whoever manages your mail server.

Do you see anything on the plugin page? ie the indico layout? And just no plugins? If yes: Did you enable any plugins in indico.conf? Maybe you can paste your config file (with anything sensitive censored of course!)?

8

Nothing out of the ordinary in your config, assuming mailserver is your actual mail server host in the real config.

Which browser are you using?

10

That sounds like you are not properly authenticating…

11

mailserver [ tifr.res.in]
browser is firefox and chrome on ubuntu 20.
we had migrated from indico 1.2 to indico 2.3 is that the issue ?

12

Email issue has been resolved.

Any help to get the plugins working for indico2.3 ?

13

My first step there would be to check with the browser’s dev tools if there are any errors or requests that time out…